Meet the PetFirst Pet Insurance Team – Jodi Austin, Claims Coordinator

Your name:

Jodi Austin

How long have you been working at PetFirst:

1 year

Pets at home (name, age, species, breed):

Annabelle, 11, canine, pug

What is your role at PetFirst?

Claims coordinator

What did you do before working at PetFirst Pet Insurance?

Veterinary technician school

What attracted you to come work at PetFirst?

Being able to use my medical knowledge.

What is one of your favorite things about working at PetFirst?

Being able to use my medical knowledge.

What is your ultimate dream job?

Owning my own animal rescue.

What was your first pet, and what was their name?

Dog, his name was Folgers.

Are you a dog or a cat person?


If you were an animal, what type of animal would you be and why?

Dolphin, they are very intellectually similar to humans.

What is your most memorable animal or pet experience?

Job shadowing at a zoo, and being three feet away from a full grown giraffe was pretty cool. Also that day I did a blood draw from an anesthetized bear cat.

If you’re not working, where can you usually be found?

Either volunteering at my aunt’s grooming shop or hanging out with some friends.

You get to review a lot of pet insurance claims every day, is there one that sticks out to you, and why?

An 8 pound Yorkie that provoked a deer to attack it. I can just envision that tiny little dog yapping its head off at the deer and the deer just got tired of hearing it, so it went after the dog.

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